Check out our FAQ section for quick answers to common questions about class bookings, memberships, and what to expect during your first spin session. For further assistance, don't hesitate to contact us directly!
Our studio is open from 7:00 AM to 9:00 PM on weekdays, and from 9:00 AM to 9:00 PM on weekends.
We are located at Suntec City, 3 Temasek Boulevard, 02-466, S038983. The studio is easy to reach by public transport or car. If coming by MRT, alight at Promenade Station (CC4/DT15) and follow the signs to Suntec City Mall.
We offer showers and lockers for your convenience, so you can refresh after every workout.
Yes, all necessary equipment for your classes is provided at the studio, so you only need to bring yourself and your energy!
We offer a trial package of 3 classes for $49, which can be purchased under the "Pricing" section on our app or website.
You can book classes through our app or website once you’ve purchased a package. It’s quick and easy!
Our class schedule for the following week is released every Sunday at 12:00 PM, so you can plan ahead and secure your spot.
If a class is fully booked, you can join the waitlist. We'll notify you if a spot becomes available.
Yes, you can cancel or reschedule your class up by 9pm the night before the scheduled start time to avoid losing your class credit.
Please arrive at least 15 minutes before class starts if it’s your first time at Vertex. We’ll give you a studio tour and help with any equipment needs.
We offer flexible membership packages tailored to fit your fitness goals, including single-class passes and multi-class packages.
Yes, you can freeze your membership for a certain period. Just get in touch with us, and we’ll assist with the process.
Your membership will be activated upon the date of your first booking or class attended. From this point, the validity period of your membership begins.
Absolutely! You can upgrade your membership at any time to a plan that better suits your needs. Contact us for details.
You can cancel your membership by reaching out to our team. We'll guide you through the process and provide the necessary steps.
All first-time riders must attend a Foundation 60 class before moving on to other classes.
The Foundation15 class is a 15-minute introductory session designed to help you:
This ensures you’re prepared and confident for your first full ride!
Make sure to bring a water bottle to stay hydrated, socks, and comfortable workout attire. If you don’t own cycling shoes, you can rent a pair at the studio. Sweat and shower towels are provided at the studio as well.
Hydrate by drinking water throughout the day leading up to class. Eat a light snack about 1-2 hours before class to fuel your workout. Arrive on-time at your scheduled Foundation15 class to check in, set up your bike, and settle in. Most importantly, bring an open mind - get ready to sweat, have fun, and push yourself in a supportive environment!
During this session, your instructor will teach you how to adjust the bike seat and handlebars, show you how to clip in and out of the pedals safely, and explain the basic cycling movements, resistance adjustments, and positions. They’ll also answer any questions you might have to ensure you’re ready for the main class.
Yes! You may cancel or reschedule your class up by 9pm the night before the scheduled start time to avoid losing your class credit.
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Contact us for any inquiries or to book a class! Follow us on social media for updates and promotions. We're here to help!
