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Frequently Asked questions

Check out our FAQ section for quick answers to common questions about class bookings, memberships, and what to expect during your first spin session. For further assistance, don't hesitate to contact us directly!

studio

What are the studio’s operating hours?

Our studio is open from 7:00 AM to 9:00 PM on weekdays, and from 9:00 AM to 9:00 PM on weekends.

Where is the studio located?

We are located at Suntec City, 3 Temasek Boulevard, 02-466, S038983. The studio is easy to reach by public transport or car. If coming by MRT, alight at Promenade Station (CC4/DT15) and follow the signs to Suntec City Mall.

What facilities are available at the studio?

We offer showers and lockers for your convenience, so you can refresh after every workout.

Is equipment provided?

Yes, all necessary equipment for your classes is provided at the studio, so you only need to bring yourself and your energy!

Do you offer a free trial class for first-timers?

We offer a trial package of 3 classes for $49, which can be purchased under the "Pricing" section on our app or website.

booking

How can I book a class?

You can book classes through our app or website once you’ve purchased a package. It’s quick and easy!

When is the class schedule released?

Our class schedule for the following week is released every Sunday at 12:00 PM, so you can plan ahead and secure your spot.

What happens if the class I want is fully booked?

If a class is fully booked, you can join the waitlist. We'll notify you if a spot becomes available.

Can I cancel or reschedule my booking?

Yes, you can cancel or reschedule your class up by 9pm the night before the scheduled start time to avoid losing your class credit.

How early should I arrive for my class?

Please arrive at least 15 minutes before class starts if it’s your first time at Vertex. We’ll give you a studio tour and help with any equipment needs.

Membership

What membership plans do you offer?

We offer flexible membership packages tailored to fit your fitness goals, including single-class passes and multi-class packages.

Can I freeze or pause my membership?

Yes, you can freeze your membership for a certain period. Just get in touch with us, and we’ll assist with the process.

When will my membership be activated?

Your membership will be activated upon the date of your first booking or class attended. From this point, the validity period of your membership begins.

Can I upgrade my membership?

Absolutely! You can upgrade your membership at any time to a plan that better suits your needs. Contact us for details.

How do I cancel my membership?

You can cancel your membership by reaching out to our team. We'll guide you through the process and provide the necessary steps.

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